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Undercover Customer Investigations
(Mystery Shopping Services)

The Customer Experience

Is your business losing customers without a clear reason? Uncover the hidden gaps in your customer experience with Cat Claw Investigations. Our expert undercover agents provide actionable insights into your service, operations, and compliance, helping you identify and fix the issues impacting your bottom line. We adapt to the unique needs of industries from retail and hospitality to medical aesthetics, fitness, and beauty.

Explore Your Industry

Click on your industry below to learn more about how we customise our undercover customer investigations (mystery shopper services) to meet your specific needs. Discover unique reasons you may benefit from mystery shopper services, the advantages they bring to your business, and transparent pricing tailored to your industry.

A modern retail clothing store with a professional-looking woman acting as a customer during an undercover investigation

Retail

A modern gym environment with a female undercover private investigator conduting a covert fitness investigation

Health & Fitness

A modern office setting with a professional-looking woman private investigator dressed in business attire discreetly observing the employees

Education

A modern hotel lobby with a professional-looking woman dressed in business casual attire

Hospitality
& Tourism

A lively event setting with a professional-looking woman private investigator blending into the crowd, smiling

Media & Entertainment

A vantage point from above showing a female private investigator in a well-lit government office filing papers while conducting undercover investigation services

Government

A clean and modern medical aesthetics clinic with a professional-looking private investigator

Medical Aesthetics

A female private investigator sitting in a cozy office setting talking empathetically with a client

Staffing & Recruiting

A sleek and modern beauty salon environment with a professional-looking private investigator

Beauty & Cosmetics

A large industrial manufacturing facility with a professional-looking woman private investigator conducting an undercover investigation in manufacturing

Manufacturing 

A female private investigator sitting undercover discreetly observing an insurance office where insurance claims are filed

Insurance

Retail
Undercover Customer Investigations

Get the inside scoop on how your retail team interacts with customers, from service quality to product knowledge. Our undercover investigation reveals the truth about your store's strengths and areas for improvement.

A high-end retail store with a shadowy female figure blending in as a shopper.

Why Might You
Need an Undercover
Investigation in Retail?

Evaluate employee performance (sales techniques, product knowledge, customer service).

 

Identify shoplifting or internal theft vulnerabilities.

 

Assess store layout and merchandising effectiveness.

 

Gauge compliance with promotional pricing and sales tactics.

 

Benchmark against competitors and identify best practices.

A female detective's silhouette reflected in a boutique’s mirror, subtly watching a cashier

What is The Process
for an Undercover Investigation in Retail?

We'll pose as regular shoppers, browsing merchandise, interacting with staff, and potentially making purchases.

 

We'll observe employee interactions, sales techniques, product knowledge, and adherence to store policies.

 

We'll assess the store's layout, cleanliness, and overall atmosphere.

 

We can also evaluate loss prevention measures and identify potential vulnerabilities.

A close-up of a hand holding a shopping bag, with a reflection of a discreet female private investigator

What Are The Benefits of an Undercover Retail  Customer Investigation?

Optimize sales strategies and improve conversion rates.

 

Enhance customer service and build loyalty.

 

Reduce losses from theft and fraud.

 

Improve store layout and merchandising for increased sales.

 

Gain a competitive edge by understanding best practices.

Retail
Mystery Shopping Services Pricing

a female private investigator conducting an undercover customer investigation in a retail store

We're committed to transparency and affordability. Our customized pricing options are designed to fit your unique requirements, so you can get the insights you need without breaking the bank.

​​​​

  • Free 1-hour consultation

  • Starting at $500 CAD for up to 2 hours on-site, including research, planning, service observations, and a detailed report

  • Additional time billed starting at $75/hour

  • Mileage billed at $0.66/KM for travel to and from the investigation site, and any additional travel required

  • Any necessary expenditures (e.g., required purchases) will be pre-approved and reimbursed by the client with detailed receipts provided

Please note that our pricing reflects the complexity, duration, and industry-specific requirements of the investigation.​

A busy checkout counter with a subtle female figure observing from an aisle.

Book a Free Consultation
For Your Next Retail Undercover Customer Investigation

Don't let unknowns hold you back. Contact us to schedule a complimentary consultation and discover how our retail mystery shopping services can help you drive growth and improve your business.

Hospitality
Undercover Customer Investigations

In the fast-paced hospitality industry, providing outstanding guest experiences is crucial for driving loyalty and revenue. Our undercover customer investigations help you identify areas for improvement, ensuring your hotel, restaurant, or resort exceeds guest expectations.

Our expert investigators will assess your staff's attentiveness, service speed, and overall guest satisfaction. We'll provide actionable insights to enhance your guests' experiences, improve online reviews, and increase repeat business.

A waiter serving a table in a fine dining restaurant, while a subtle female private investigator watches

Why Might You
Need an Undercover Customer Investigation in Hospitality?

Assess staff performance (friendliness, efficiency, problem-solving).
 

Evaluate food quality, presentation, and service speed.
 

Gauge cleanliness and hygiene standards.
 

Monitor compliance with alcohol service regulations.
 

Identify areas for improvement in guest experience.

A luxurious hotel lobby with a shadowy female private investigator seated at the bar, discreetly observing

What is The Process
for an Undercover Customer Investigation in Hospitality?

We'll dine in your restaurant, stay in your hotel, or use other services as typical guests.

We'll observe staff interactions, service speed, food quality, and cleanliness.

We'll evaluate the ambiance, comfort, and overall guest experience.

We can also assess compliance with specific regulations (e.g., alcohol service, accessibility).

A concierge desk with a blurred female figure in the background, pretending to check in.

What Are The Benefits of Undercover Customer Investigations in Hospitality?

Enhance guest satisfaction and drive positive reviews.

Improve staff training and performance.

Ensure consistent quality and service standards.

Maintain a safe and hygienic environment.

Increase revenue and profitability.

Hospitality
Mystery Shopping Services Pricing

A rooftop bar scene at sunset, with a female figure watching from a distance.

We're committed to transparency and affordability. Our customized pricing options are designed to fit your unique requirements, so you can get the insights you need without breaking the bank.

​​​​

  • Free 1-hour consultation

  • Starting at $600 CAD for up to 3 hours on-site, including research, planning, dining or staying as a guest, service observations, and a detailed report.

  • Additional time billed starting at $75/hour

  • Mileage billed at $0.66/KM for travel to and from the investigation site, and any additional travel required

  • Any necessary expenditures (e.g., meals, accommodations) will be pre-approved and reimbursed by the client with detailed receipts provided

Please note that our pricing reflects the complexity, duration, and industry-specific requirements of the investigation.​

A hotel hallway with a female figure blending in as a guest, subtly observing hotel housekeeping

Book a Free Consultation
For Your Next Hospitality Mystery Shopping Service

Don't let unknowns hold you back. Contact us to schedule a complimentary consultation and discover how our undercover customer investigation services can help you drive growth and improve your business.

Medical Aesthetics
Undercover Customer Investigations

In the high-stakes world of medical aesthetics, precision and professionalism aren't just expectations - they're non-negotiables. Whether you're offering Botox, laser treatments, or dermal fillers, one misstep can impact your clinic's reputation and patient safety. Our undercover customer investigations, also known as mystery shopper services, help ensure your team delivers impeccable care, maintains regulatory compliance, and upholds the high standards your clients deserve.

A sleek, modern medical aesthetics clinic with a female patient seated in the treatment room

Why Might You Need an Undercover Customer Investigation in Medical Aesthetics?

Ensure staff adhere to strict hygiene and safety protocols.

Evaluate the consultation process for transparency and professionalism.

Identify lapses in patient confidentiality or consent procedures.

Uncover inconsistencies in treatment recommendations or pricing.

Monitor compliance with health regulations and industry standards.

A treatment room with a blurred female figure in the background

What is The Process for an Undercover Customer Investigation in Medical Aesthetics?

Free Consultation

We discuss your clinic's unique concerns and goals.

Customized Planning

Tailored scenarios are created to reflect real patient experiences.

On-Site Visit

Our investigator poses as a patient, observing staff interactions, procedures, and environment.

Detailed Reporting

You receive a comprehensive report with actionable insights, including photos and documented observations.

employees talking and wearing uniforms behind a retail desk

What Are The Benefits of an Undercover Medical Aesthetics Customer Investigation?

Boost patient trust through consistent, high-quality service.

 

Identify training opportunities and staff development needs.

 

Ensure regulatory compliance and reduce legal risks.

 

Enhance operational efficiency and patient satisfaction.

 

Gain a competitive edge in a rapidly growing industry.

Medical Aesthetics
Mystery Shopping Services Pricing

A medical aesthetics consultation room with a discreet female patient.

We're committed to transparency and affordability. Our customized pricing options are designed to fit your unique requirements, so you can get the insights you need without breaking the bank.

  • Free 1-hour consultation
     

  • Starting at $700 CAD for up to 3 hours on-site, including research, planning, service observations, and a detailed report
     

  • Additional time billed starting at $75/hour
     

  • Mileage billed at $0.66/KM for travel to and from the investigation site, and any additional travel required
     

  • Any necessary expenditures (e.g., treatment costs, skincare purchases) will be pre-approved and reimbursed by the client with detailed receipts provided
     

Please note that our pricing reflects the complexity, duration, and industry-specific requirements of the mystery shopping services.

an undercover female private investigator receiving a service from a medical aesthetician

Book a Free Consultation
For Your Next Medical Aesthetics Mystery Shopping Service

Is your clinic delivering the gold standard in patient care? Let us help you find out. Book a free consultation with Cat Claw Investigations today and gain invaluable insights that will elevate your medical aesthetics practice.

Health & Fitness
Undercover Customer Investigations

In the health and fitness industry, first impressions can make or break your reputation. Whether you operate a gym, yoga studio, or personal training business, the quality of your staff's interactions, facility cleanliness, and overall client experience are key to member retention. Our customer experience investigationshelp you identify gaps in service, ensuring your clients receive the best possible fitness journey.

A hyper-realistic fitness class in session with a female investigator

Why Might You Need an Undercover Customer Investigation in Health & Fitness?

Evaluate instructor qualifications and class effectiveness.

Ensure cleanliness and maintenance of equipment and facilities.

Monitor staff professionalism and customer service.

Identify safety hazards or non-compliance with health guidelines.

Assess the onboarding process for new members.

A personal trainer working with a client, while a female private investigator subtly watches from a treadmill

What is The Process for an Undercover Customer Investigation in Health & Fitness?

Initial Consultation

We discuss your specific concerns and goals.

Scenario Development

Customized plans for gym tours, class participation, or equipment use.

On-Site Observation

Our investigator experiences your facility as a client, noting staff interactions and facility conditions.

Detailed Reporting Comprehensive feedback on strengths and areas for improvement.

A modern gym with a woman blending in as a gym-goer, observing from the free weights area.

What Are The Benefits of an Undercover Health & Fitness Customer Investigation?

Improve client satisfaction and retention.

Ensure safety and compliance with health standards.

Identify staff training and development needs.

Enhance facility cleanliness and equipment maintenance.

Boost your brand's reputation in a competitive market.

Health & Fitness
Mystery Shopping Services Pricing

DALL·E 2025-02-10 17.07.03 - A hyper-realistic gym scene with a female investigator blendi

We're committed to transparency and affordability. Our customized pricing options are tailored to your facility's unique needs, helping you deliver the best fitness experiences for your clients.

  • Free 1-hour consultation
     

  • Starting at $600 CAD for up to 3 hours on-site, including research, planning, class participation, and a detailed report
     

  • Additional time billed starting at $75/hour
     

  • Mileage billed at $0.66/KM for travel to and from the investigation site, and any additional travel required
     

  • Any necessary expenditures (e.g., class fees, gym memberships) will be pre-approved and reimbursed by the client with detailed receipts provided
     

Please note that our pricing reflects the complexity, duration, and specific requirements of health and fitness evaluations.

A modern gym with a woman private investigator blending in as a gym member

Book a Free Consultation For Your Next Health & Fitness Undercover Customer Investigation

Want to ensure your gym or studio is delivering peak performance? Book a free consultation with Cat Claw Investigations today and discover how to strengthen your client experience with our secret shopper services.

Beauty & Cosmetics
Undercover Customer Investigations

In the beauty and cosmetics industry, customer experience is as vital as the products themselves. Whether you own a salon, spa, or cosmetic retail store, your brand’s success hinges on impeccable service, skilled staff, and a welcoming atmosphere. Our undercover customer investigations help you uncover the hidden details that shape your customers' perceptions and loyalty.

A close-up of beauty products on a salon counter

Why Might You Need Mystery Shopping Services in Beauty & Cosmetics?

Evaluate the professionalism and expertise of stylists or beauty consultants.

Ensure consistent service quality and personalized client interactions.

Monitor product recommendations for honesty and suitability.

Identify gaps in cleanliness, ambiance, or overall customer experience.

Ensure compliance with health and safety regulations.

A chic beauty salon with a woman private investigator casually blending in among clients.

What is The Process for Mystery Shopping Services in Cosmetics?

Consultation
We discuss your goals and service standards.

Scenario Creation
Customized mystery shopper experiences, from spa treatments to retail purchases.

On-Site Visit
Our investigator evaluates service, environment, and product knowledge.

Comprehensive Report
Detailed feedback with actionable insights and improvement areas.

A nail salon with a female private investigator pretending to be a customer, discreetly watching staff interactions

What Are The Benefits of Beauty & Cosmetics Secret Shopper Services?

Enhance client satisfaction and brand loyalty.

Identify training opportunities for staff and management.

Ensure a consistently high level of service and product expertise.

Improve salon/spa ambiance, hygiene, and operational efficiency.

Stay ahead of competitors in a rapidly evolving industry.

Beauty & Cosmetics
Mystery Shopping Services Pricing

A stylist working on a client's hair in a chic beauty salon.

We're committed to transparency and affordability. Our pricing structure is customized to meet the specific needs of beauty salons and cosmetic retail spaces.

  • Free 1-hour consultation
     

  • Starting at $550 CAD for up to 2 hours on-site, including research, planning, service observations, and a detailed report
     

  • Additional time billed starting at $75/hour
     

  • Mileage billed at $0.66/KM for travel to and from the investigation site, and any additional travel required
     

  • Any necessary expenditures (e.g., beauty treatments, cosmetic product purchases) will be pre-approved and reimbursed by the client with detailed receipts provided
     

Please note that our pricing reflects the complexity, duration, and detailed nature of beauty and cosmetic evaluations.

An elegant nail salon with a highly realistic female investigator

Book a Free Consultation For Your Next Beauty & Cosmetics Customer Experience Investigation

Want to ensure your salon or cosmetic store shines as brightly as your clients? Book a free consultation with Cat Claw Investigations today to uncover the key to flawless customer experiences with our secret shopping services.

Media & Entertainment
Customer Experience Investigations

The media and entertainment industry thrives on audience engagement and seamless experiences. Whether you're managing a cinema, event space, or media production, ensuring your staff deliver top-tier service and professionalism is key to building a loyal audience. Our undercover customer investigations help you assess everything from ticketing to event execution, ensuring every detail hits the right note.

A hyper-realistic film editing room with a female investigator observing the screens

Why Might You Need a Customer Experience Investigation in Media & Entertainment?

Evaluate staff interactions, ticketing efficiency, and customer service.

Ensure smooth event or production logistics.

Identify gaps in security, crowd management, and accessibility.

Monitor venue cleanliness, ambiance, and technical execution.

Uncover inconsistencies in food, beverage, or merchandise offerings.

A hyper-realistic film set with a female investigator blending in as a customer

What is The Process for a Customer Experience Investigation in Entertainment?

Consultation

We identify key areas for assessment based on your event or venue type.

Scenario Planning

Tailored experiences as regular attendees or VIP guests.

On-Site Assessment

Our investigator experiences the event, evaluating interactions, logistics, and ambiance.

Detailed Reporting

Actionable feedback to improve operations and audience engagement.

A hyper-realistic podcast recording session with a female investigator

What Are The Benefits of an Undercover Media & Entertainment Customer Investigation?

Enhance audience satisfaction and loyalty.

Identify logistical gaps and operational inefficiencies.

Ensure compliance with safety, security, and accessibility standards.

Boost staff professionalism and customer service quality.

Maintain a competitive edge in a dynamic industry.

Media & Entertainment
Customer Experience Investigation Pricing

A hyper-realistic backstage area at a concert with a female investigator

We're committed to transparency and affordability. Our customized pricing options are designed to fit the unique needs of your media or entertainment venue.

  • Free 1-hour consultation
     

  • Starting at $700 CAD for up to 4 hours on-site, including research, planning, event participation, and a detailed report
     

  • Additional time billed starting at $75/hour
     

  • Mileage billed at $0.66/KM for travel to and from the investigation site, and any additional travel required
     

  • Any necessary expenditures (e.g., event tickets, concessions) will be pre-approved and reimbursed by the client with detailed receipts provided
     

Please note that our pricing reflects the complexity, event duration, and specific requirements of entertainment customer experience investigations.

A hyper-realistic media office with a female investigator posing as a customer

Book a Free Consultation For Your Next Media & Entertainment Cutomer Experie Investigation

Want to make sure your event is the showstopper it deserves to be? Book a free consultation with Cat Claw Investigations and uncover insights that will keep your audience coming back for more.

Manufacturing
Undercover Customer Investigations

In the manufacturing industry, efficiency, safety, and quality control are non-negotiable. Whether you're overseeing production lines, managing suppliers, or running a warehouse, identifying operational inefficiencies and safety risks is critical. Our undercover customer investigations help you uncover hidden issues in workplace practices, supplier interactions, and employee performance.

A hyper-realistic warehouse scene with a female investigator

Why Might You Need an Undercover Customer Investigation in Manufacturing?

Identify safety violations and non-compliance with health regulations.

Evaluate supplier interactions and quality control practices.

Uncover workplace misconduct, theft, or sabotage.

Monitor staff performance, efficiency, and adherence to protocols.

Ensure compliance with industry standards and regulations.

A hyper-realistic scene of a quality control inspection

What is The Process for an Undercover Customer Investigation in Manufacturing?

Consultation

We discuss specific concerns related to your manufacturing operations.

Scenario Planning

Tailored approaches for supplier interactions, production line monitoring, or workplace assessments.

On-Site Investigation

Our investigator integrates into your operations, observing workflows, staff behavior, and compliance.

Detailed Reporting

Actionable insights to improve efficiency, safety, and productivity.

A production line with a woman private investigator observing from the sidelines.

What Are The Benefits of an Undercover Manufacturing Customer Investigation?

Enhance operational efficiency and productivity.

Ensure compliance with safety standards and regulations.

Identify and mitigate risks related to workplace misconduct.

Improve supplier relationships and quality control.

Protect your business from costly legal and operational issues.

Manufacturing
Undercover Investigation Pricing

A warehouse scene with a woman private investigator casually blending in among employees.

We're committed to transparency and affordability. Our pricing is designed to meet the operational needs of manufacturing environments, ensuring thorough and efficient assessments.

  • Free 1-hour consultation
     

  • Starting at $700 CAD for up to 4 hours on-site, including research, planning, workflow observations, and a detailed report
     

  • Additional time billed starting at $75/hour
     

  • Mileage billed at $0.66/KM for travel to and from the investigation site, and any additional travel required
     

  • Any necessary expenditures (e.g., equipment rentals, safety gear) will be pre-approved and reimbursed by the client with detailed receipts provided
     

Please note that our pricing reflects the complexity, duration, and operational demands of manufacturing investigations.

A hyper-realistic industrial factory floor with a female investigator

Book a Free Consultation For Your Next Manufacturing Undercover Customer Investigation

Ensure your manufacturing operations are safe, efficient, and compliant. Book a free consultation with Cat Claw Investigations today and gain the insights needed to streamline your processes.

Staffing & Recruiting
Undercover Customer Investigations

In the staffing and recruiting industry, your reputation hinges on transparency, ethical practices, and candidate experience. Whether you're a recruitment agency, staffing firm, or HR department, ensuring your processes are professional and compliant is essential. Our undercover customer investigations help you identify gaps in the hiring process, ensuring your team represents your brand with integrity.

A modern office with desks and interview rooms, where a woman blends in as a job candidate

Why Might You Need an Undercover Customer Investigation in Staffing & Recruiting?

Ensure ethical and fair treatment of candidates during interviews and assessments.

Identify gaps in communication between recruiters and candidates.

Monitor compliance with labor laws and hiring regulations.

Assess the professionalism and transparency of recruitment practices.

Uncover potential biases or discriminatory practices in hiring.

A recruiter’s desk with scattered resumes and a subtle female private investigator watching from a distance

What is The Process for an Undercover Customer Investigation in Staffing & Recruiting?

Consultation

We discuss specific concerns about your recruitment process.

Scenario Development

Custom scenarios tailored to job applicants or contract workers.

Undercover Application

Our investigator poses as a candidate, assessing the hiring process from application to interview.

Comprehensive Report

Detailed feedback highlighting areas of concern and opportunities for improvement.

A waiting area with job candidates seated, and one female discreetly observing.

What Are The Benefits of an Undercover Staffing & Recruiting Customer Investigation?

Enhance candidate experience and satisfaction.

Ensure legal compliance and reduce risk of litigation.

Identify areas for recruiter training and development.

Build a trustworthy reputation in the job market.

Reduce turnover by improving candidate fit and hiring processes.

Staffing & Recruiting
Customer Experience Investigation Pricing

A hyper-realistic staffing and recruiting office with a female private investigator

We're committed to transparency and affordability. Our pricing structure is tailored to address the unique challenges faced in the staffing and recruitment industry.

  • Free 1-hour consultation
     

  • Starting at $600 CAD for up to 3 hours, including research, application processes, interviews, and a detailed report
     

  • Additional time billed starting at $75/hour
     

  • Any necessary expenditures (e.g., application fees, certification fees) will be pre-approved and reimbursed by the client with detailed receipts provided
     

Please note that our pricing reflects the complexity, duration, and specific requirements of staffing and recruiting investigations.

A highly realistic staffing and recruiting office with a female private investigator providing undercover investigations

Book a Free Consultation For Your Next Staffing & Recruiting Undercover Customer Investigation

Ensure your recruitment process is fair, compliant, and candidate-friendly. Book a free consultation with Cat Claw Investigations today and discover how to elevate your hiring practices.

Education
Undercover Customer Investigations

In the education sector, the quality of student interactions, staff professionalism, and compliance with institutional policies are paramount. Whether you run a private school, tutoring center, or higher education institution, ensuring your staff deliver consistent and supportive educational experiences is crucial. Our undercover customer investigations help you identify gaps in student engagement, staff performance, and facility standards.

A hyper-realistic student counseling session in a university

Why Might You Need an Undercover Customer Investigation in Education?

Evaluate teaching methods, student engagement, and staff professionalism.

Ensure compliance with educational standards and policies.

Identify gaps in student support services and administrative processes.

Monitor facility cleanliness, safety, and learning environments.

Uncover potential issues with staff behavior or student treatment.

A hyper-realistic school hallway with lockers and a female investigator

What is The Process for an Undercover Customer Investigation in Education?

Consultation

We discuss your institution’s goals and areas of concern.

Scenario Development

Customized experiences as prospective students, parents, or current students.

On-Site Investigation

Our investigator observes classroom interactions, administrative processes, and overall campus atmosphere.

Detailed Reporting

Comprehensive feedback with actionable insights for improvement.

A highly realistic library setting with a female investigator

What Are The Benefits of an Undercover Education Customer Investigation?

Improve student satisfaction and academic success.

Identify staff training and development needs.

Ensure compliance with educational policies and regulations.

Enhance the learning environment and institutional reputation.

 

Mitigate risks related to staff misconduct or negligence.

Education
Undercover Investigation Pricing

A hyper-realistic virtual classroom session

We're committed to transparency and affordability. Our customized pricing options are designed to address the specific needs of educational institutions.

  • Free 1-hour consultation
     

  • Starting at $600 CAD for up to 3 hours on-site, including research, planning, classroom observations, and a detailed report
     

  • Additional time billed starting at $75/hour
     

  • Mileage billed at $0.66/KM for travel to and from the investigation site, and any additional travel required
     

  • Any necessary expenditures (e.g., tuition fees, course materials) will be pre-approved and reimbursed by the client with detailed receipts provided
     

Please note that our pricing reflects the complexity, duration, and regulatory requirements of educational investigations.

A hyper-realistic library setting with a female investigator

Book a Free Consultation For Your Next Education Undercover Investigation

Ensure your institution provides a top-tier educational experience. Book a free consultation with Cat Claw Investigations today to uncover opportunities for improvement in your educational environment.

Government
Undercover Customer Investigations

Government agencies and public service offices are held to high standards of transparency, efficiency, and professionalism. Whether it’s a municipal office, provincial agency, or federal department, ensuring quality service and compliance with policies is critical. Our undercover customer investigations help you identify service gaps, inefficiencies, and areas for improvement in public sector operations.

A hyper-realistic public licensing office

Why Might You Need an Undercover Customer Investigation in Government?

Evaluate the professionalism and efficiency of public service staff.

Ensure compliance with government policies and regulations.

Identify gaps in customer service and public accessibility.

Monitor adherence to ethical standards and anti-corruption measures.

Uncover potential delays, inefficiencies, or systemic issues.

A hyper-realistic government office with a female investigator

What is The Process for an Undercover Customer Investigation in Government?

Consultation

We discuss your specific concerns and objectives.

Scenario Development

Customized interactions as citizens seeking services or information.

On-Site Assessment

Our investigator evaluates staff interactions, service delivery, and process efficiency.

Detailed Reporting

Actionable insights to improve public service quality and efficiency.

 hyper-realistic courtroom setting with a female investigator

What Are The Benefits of an Undercover Government Customer Investigation?

Improve public trust and confidence in government services.

Identify training needs and operational inefficiencies.

Ensure compliance with government policies and ethical standards.

Enhance the accessibility and efficiency of public services.

Mitigate risks related to corruption, discrimination, or misconduct.

Government
Undercover Investigation Pricing

A hyper-realistic courtroom setting with a female investigator

We're committed to transparency and affordability. Our pricing options are tailored to address the specific requirements of government operations and public service offices.

  • Free 1-hour consultation
     

  • Starting at $600 CAD for up to 2 hours on-site, including research, planning, service evaluations, and a detailed report
     

  • Additional time billed starting at $75/hour
     

  • Mileage billed at $0.66/KM for travel to and from the investigation site, and any additional travel required
     

  • Any necessary expenditures (e.g., document processing fees) will be pre-approved and reimbursed by the client with detailed receipts provided

 

Please note that our pricing reflects the complexity, duration, and regulatory compliance requirements of government investigations.

DALL·E 2025-02-08 13.08.21 - A police st

Book a Free Consultation For Your Next Government Undercover Investigation

Ensure your public services meet the highest standards of professionalism and efficiency. Book a free consultation with Cat Claw Investigations today and uncover opportunities for improvement in your government agency.

Insurance
Mystery Shopping Services

In the insurance industry, trust, transparency, and ethical practices are the foundation of customer relationships. Whether you're managing claims processing, sales, or customer service, maintaining high standards is essential. Our undercover customer investigations help you identify gaps in service quality, compliance, and client interactions to ensure your company operates with integrity.

DALL·E 2025-02-10 19.58.55 - A hyper-realistic insurance claims office with a female priva

Why Might You Need an Undercover Customer Investigation in Insurance?

Evaluate the professionalism and transparency of agents and customer service representatives.

Identify potential misrepresentations in policy sales or claims handling.

Ensure compliance with insurance regulations and ethical standards.

Uncover gaps in communication or delays in claims processing.

Monitor client satisfaction and retention efforts.

DALL·E 2025-02-10 19.55.43 - A hyper-realistic insurance office where a female private inv

What is The Process for an Undercover Customer Investigation in Insurance?

Consultation

We discuss your company’s specific concerns and goals.

Scenario Development

Tailored scenarios for policy inquiries, claims filing, or agent interactions.

Assessment

Our investigator engages with agents and customer service teams, evaluating service quality and compliance.

Detailed Reporting

Actionable insights to enhance customer trust and operational integrity.

DALL·E 2025-02-10 19.58.40 - A hyper-realistic insurance claims office with a female priva

What Are The Benefits of an Undercover Insurance Customer Investigation?

Enhance customer trust and satisfaction in a competitive market.

Identify areas for agent training and development.

Ensure compliance with legal and ethical standards in insurance practices.

Improve claims handling efficiency and accuracy.

 

Mitigate risks related to legal issues, fraud, or misrepresentation.

Insurance
Secret Shopper Services Pricing

a modern insurance office featuring multiple employees and an undercover investigator blending in as an employee

We're committed to transparency and affordability. Our pricing options are tailored to the specific needs of the insurance industry, ensuring thorough evaluations and compliance assessments.

  • Free 1-hour consultation
     

  • Starting at $600 CAD for up to 2 hours, including research, agent interactions, and a detailed report
     

  • Additional time billed starting at $75/hour
     

  • Any necessary expenditures (e.g., policy fees, claim filings) will be pre-approved and reimbursed by the client with detailed receipts provided
     

Please note that our pricing reflects the complexity, duration, and regulatory requirements of insurance investigations.

A simple, hyper-realistic insurance claims desk with a female private investigator blendin

Book a Free Consultation For Your Next Insurance Secret Shopper Service

Ensure your insurance operations uphold the highest standards of integrity and service. Book a free consultation with Cat Claw Investigations today to gain valuable insights into your company’s practices.

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