Undercover Customer Investigations
(Mystery Shopping Services)
The Customer Experience
Is your business losing customers without a clear reason? Uncover the hidden gaps in your customer experience with Cat Claw Investigations. Our expert undercover agents provide actionable insights into your service, operations, and compliance, helping you identify and fix the issues impacting your bottom line. We adapt to the unique needs of industries from retail and hospitality to medical aesthetics, fitness, and beauty.
Explore Your Industry
Click on your industry below to learn more about how we customise our undercover customer investigations (mystery shopper services) to meet your specific needs. Discover unique reasons you may benefit from mystery shopper services, the advantages they bring to your business, and transparent pricing tailored to your industry.
Retail
Health & Fitness
Education
Hospitality
& Tourism
Media & Entertainment
Government
Medical Aesthetics
Staffing & Recruiting
Beauty & Cosmetics
Manufacturing
Insurance
Retail
Undercover Customer Investigations
Get the inside scoop on how your retail team interacts with customers, from service quality to product knowledge. Our undercover investigation reveals the truth about your store's strengths and areas for improvement.
Why Might You
Need an Undercover
Investigation in Retail?
Evaluate employee performance (sales techniques, product knowledge, customer service).
Identify shoplifting or internal theft vulnerabilities.
Assess store layout and merchandising effectiveness.
Gauge compliance with promotional pricing and sales tactics.
Benchmark against competitors and identify best practices.
What is The Process
for an Undercover Investigation in Retail?
We'll pose as regular shoppers, browsing merchandise, interacting with staff, and potentially making purchases.
We'll observe employee interactions, sales techniques, product knowledge, and adherence to store policies.
We'll assess the store's layout, cleanliness, and overall atmosphere.
We can also evaluate loss prevention measures and identify potential vulnerabilities.
What Are The Benefits of an Undercover Retail Customer Investigation?
Optimize sales strategies and improve conversion rates.
Enhance customer service and build loyalty.
Reduce losses from theft and fraud.
Improve store layout and merchandising for increased sales.
Gain a competitive edge by understanding best practices.
Retail
Mystery Shopping Services Pricing
We're committed to transparency and affordability. Our customized pricing options are designed to fit your unique requirements, so you can get the insights you need without breaking the bank.
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Free 1-hour consultation
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Starting at $500 CAD for up to 2 hours on-site, including research, planning, service observations, and a detailed report
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Additional time billed starting at $75/hour
-
Mileage billed at $0.66/KM for travel to and from the investigation site, and any additional travel required
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Any necessary expenditures (e.g., required purchases) will be pre-approved and reimbursed by the client with detailed receipts provided
Please note that our pricing reflects the complexity, duration, and industry-specific requirements of the investigation.
Hospitality
Undercover Customer Investigations
In the fast-paced hospitality industry, providing outstanding guest experiences is crucial for driving loyalty and revenue. Our undercover customer investigations help you identify areas for improvement, ensuring your hotel, restaurant, or resort exceeds guest expectations.
Our expert investigators will assess your staff's attentiveness, service speed, and overall guest satisfaction. We'll provide actionable insights to enhance your guests' experiences, improve online reviews, and increase repeat business.
Why Might You
Need an Undercover Customer Investigation in Hospitality?
Assess staff performance (friendliness, efficiency, problem-solving).
Evaluate food quality, presentation, and service speed.
Gauge cleanliness and hygiene standards.
Monitor compliance with alcohol service regulations.
Identify areas for improvement in guest experience.
What is The Process
for an Undercover Customer Investigation in Hospitality?
We'll dine in your restaurant, stay in your hotel, or use other services as typical guests.
We'll observe staff interactions, service speed, food quality, and cleanliness.
We'll evaluate the ambiance, comfort, and overall guest experience.
We can also assess compliance with specific regulations (e.g., alcohol service, accessibility).
What Are The Benefits of Undercover Customer Investigations in Hospitality?
Enhance guest satisfaction and drive positive reviews.
Improve staff training and performance.
Ensure consistent quality and service standards.
Maintain a safe and hygienic environment.
Increase revenue and profitability.
Hospitality
Mystery Shopping Services Pricing
We're committed to transparency and affordability. Our customized pricing options are designed to fit your unique requirements, so you can get the insights you need without breaking the bank.
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Free 1-hour consultation
-
Starting at $600 CAD for up to 3 hours on-site, including research, planning, dining or staying as a guest, service observations, and a detailed report.
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Additional time billed starting at $75/hour
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Mileage billed at $0.66/KM for travel to and from the investigation site, and any additional travel required
-
Any necessary expenditures (e.g., meals, accommodations) will be pre-approved and reimbursed by the client with detailed receipts provided
Please note that our pricing reflects the complexity, duration, and industry-specific requirements of the investigation.
Medical Aesthetics
Undercover Customer Investigations
In the high-stakes world of medical aesthetics, precision and professionalism aren't just expectations - they're non-negotiables. Whether you're offering Botox, laser treatments, or dermal fillers, one misstep can impact your clinic's reputation and patient safety. Our undercover customer investigations, also known as mystery shopper services, help ensure your team delivers impeccable care, maintains regulatory compliance, and upholds the high standards your clients deserve.
Why Might You Need an Undercover Customer Investigation in Medical Aesthetics?
Ensure staff adhere to strict hygiene and safety protocols.
Evaluate the consultation process for transparency and professionalism.
Identify lapses in patient confidentiality or consent procedures.
Uncover inconsistencies in treatment recommendations or pricing.
Monitor compliance with health regulations and industry standards.
What is The Process for an Undercover Customer Investigation in Medical Aesthetics?
Free Consultation
We discuss your clinic's unique concerns and goals.
Customized Planning
Tailored scenarios are created to reflect real patient experiences.
On-Site Visit
Our investigator poses as a patient, observing staff interactions, procedures, and environment.
Detailed Reporting
You receive a comprehensive report with actionable insights, including photos and documented observations.
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What Are The Benefits of an Undercover Medical Aesthetics Customer Investigation?
Boost patient trust through consistent, high-quality service.
Identify training opportunities and staff development needs.
Ensure regulatory compliance and reduce legal risks.
Enhance operational efficiency and patient satisfaction.
Gain a competitive edge in a rapidly growing industry.
Medical Aesthetics
Mystery Shopping Services Pricing
We're committed to transparency and affordability. Our customized pricing options are designed to fit your unique requirements, so you can get the insights you need without breaking the bank.
-
Free 1-hour consultation
-
Starting at $700 CAD for up to 3 hours on-site, including research, planning, service observations, and a detailed report
-
Additional time billed starting at $75/hour
-
Mileage billed at $0.66/KM for travel to and from the investigation site, and any additional travel required
-
Any necessary expenditures (e.g., treatment costs, skincare purchases) will be pre-approved and reimbursed by the client with detailed receipts provided
Please note that our pricing reflects the complexity, duration, and industry-specific requirements of the mystery shopping services.
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Book a Free Consultation
For Your Next Medical Aesthetics Mystery Shopping Service
Is your clinic delivering the gold standard in patient care? Let us help you find out. Book a free consultation with Cat Claw Investigations today and gain invaluable insights that will elevate your medical aesthetics practice.
Health & Fitness
Undercover Customer Investigations
In the health and fitness industry, first impressions can make or break your reputation. Whether you operate a gym, yoga studio, or personal training business, the quality of your staff's interactions, facility cleanliness, and overall client experience are key to member retention. Our customer experience investigationshelp you identify gaps in service, ensuring your clients receive the best possible fitness journey.
Why Might You Need an Undercover Customer Investigation in Health & Fitness?
Evaluate instructor qualifications and class effectiveness.
Ensure cleanliness and maintenance of equipment and facilities.
Monitor staff professionalism and customer service.
Identify safety hazards or non-compliance with health guidelines.
Assess the onboarding process for new members.
What is The Process for an Undercover Customer Investigation in Health & Fitness?
Initial Consultation
We discuss your specific concerns and goals.
Scenario Development
Customized plans for gym tours, class participation, or equipment use.
On-Site Observation
Our investigator experiences your facility as a client, noting staff interactions and facility conditions.
Detailed Reporting Comprehensive feedback on strengths and areas for improvement.
What Are The Benefits of an Undercover Health & Fitness Customer Investigation?
Improve client satisfaction and retention.
Ensure safety and compliance with health standards.
Identify staff training and development needs.
Enhance facility cleanliness and equipment maintenance.
Boost your brand's reputation in a competitive market.
Health & Fitness
Mystery Shopping Services Pricing
We're committed to transparency and affordability. Our customized pricing options are tailored to your facility's unique needs, helping you deliver the best fitness experiences for your clients.
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Free 1-hour consultation
-
Starting at $600 CAD for up to 3 hours on-site, including research, planning, class participation, and a detailed report
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Additional time billed starting at $75/hour
-
Mileage billed at $0.66/KM for travel to and from the investigation site, and any additional travel required
-
Any necessary expenditures (e.g., class fees, gym memberships) will be pre-approved and reimbursed by the client with detailed receipts provided
Please note that our pricing reflects the complexity, duration, and specific requirements of health and fitness evaluations.
Book a Free Consultation For Your Next Health & Fitness Undercover Customer Investigation
Want to ensure your gym or studio is delivering peak performance? Book a free consultation with Cat Claw Investigations today and discover how to strengthen your client experience with our secret shopper services.
Beauty & Cosmetics
Undercover Customer Investigations
In the beauty and cosmetics industry, customer experience is as vital as the products themselves. Whether you own a salon, spa, or cosmetic retail store, your brand’s success hinges on impeccable service, skilled staff, and a welcoming atmosphere. Our undercover customer investigations help you uncover the hidden details that shape your customers' perceptions and loyalty.
Why Might You Need Mystery Shopping Services in Beauty & Cosmetics?
Evaluate the professionalism and expertise of stylists or beauty consultants.
Ensure consistent service quality and personalized client interactions.
Monitor product recommendations for honesty and suitability.
Identify gaps in cleanliness, ambiance, or overall customer experience.
Ensure compliance with health and safety regulations.
What is The Process for Mystery Shopping Services in Cosmetics?
Consultation
We discuss your goals and service standards.
Scenario Creation
Customized mystery shopper experiences, from spa treatments to retail purchases.
On-Site Visit
Our investigator evaluates service, environment, and product knowledge.
Comprehensive Report
Detailed feedback with actionable insights and improvement areas.
What Are The Benefits of Beauty & Cosmetics Secret Shopper Services?
Enhance client satisfaction and brand loyalty.
Identify training opportunities for staff and management.
Ensure a consistently high level of service and product expertise.
Improve salon/spa ambiance, hygiene, and operational efficiency.
Stay ahead of competitors in a rapidly evolving industry.
Beauty & Cosmetics
Mystery Shopping Services Pricing
We're committed to transparency and affordability. Our pricing structure is customized to meet the specific needs of beauty salons and cosmetic retail spaces.
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Free 1-hour consultation
-
Starting at $550 CAD for up to 2 hours on-site, including research, planning, service observations, and a detailed report
-
Additional time billed starting at $75/hour
-
Mileage billed at $0.66/KM for travel to and from the investigation site, and any additional travel required
-
Any necessary expenditures (e.g., beauty treatments, cosmetic product purchases) will be pre-approved and reimbursed by the client with detailed receipts provided
Please note that our pricing reflects the complexity, duration, and detailed nature of beauty and cosmetic evaluations.
Book a Free Consultation For Your Next Beauty & Cosmetics Customer Experience Investigation
Want to ensure your salon or cosmetic store shines as brightly as your clients? Book a free consultation with Cat Claw Investigations today to uncover the key to flawless customer experiences with our secret shopping services.
Media & Entertainment
Customer Experience Investigations
The media and entertainment industry thrives on audience engagement and seamless experiences. Whether you're managing a cinema, event space, or media production, ensuring your staff deliver top-tier service and professionalism is key to building a loyal audience. Our undercover customer investigations help you assess everything from ticketing to event execution, ensuring every detail hits the right note.
Why Might You Need a Customer Experience Investigation in Media & Entertainment?
Evaluate staff interactions, ticketing efficiency, and customer service.
Ensure smooth event or production logistics.
Identify gaps in security, crowd management, and accessibility.
Monitor venue cleanliness, ambiance, and technical execution.
Uncover inconsistencies in food, beverage, or merchandise offerings.
What is The Process for a Customer Experience Investigation in Entertainment?
Consultation
We identify key areas for assessment based on your event or venue type.
Scenario Planning
Tailored experiences as regular attendees or VIP guests.
On-Site Assessment
Our investigator experiences the event, evaluating interactions, logistics, and ambiance.
Detailed Reporting
Actionable feedback to improve operations and audience engagement.
What Are The Benefits of an Undercover Media & Entertainment Customer Investigation?
Enhance audience satisfaction and loyalty.
Identify logistical gaps and operational inefficiencies.
Ensure compliance with safety, security, and accessibility standards.
Boost staff professionalism and customer service quality.
Maintain a competitive edge in a dynamic industry.
Media & Entertainment
Customer Experience Investigation Pricing
We're committed to transparency and affordability. Our customized pricing options are designed to fit the unique needs of your media or entertainment venue.
-
Free 1-hour consultation
-
Starting at $700 CAD for up to 4 hours on-site, including research, planning, event participation, and a detailed report
-
Additional time billed starting at $75/hour
-
Mileage billed at $0.66/KM for travel to and from the investigation site, and any additional travel required
-
Any necessary expenditures (e.g., event tickets, concessions) will be pre-approved and reimbursed by the client with detailed receipts provided
Please note that our pricing reflects the complexity, event duration, and specific requirements of entertainment customer experience investigations.
Manufacturing
Undercover Customer Investigations
In the manufacturing industry, efficiency, safety, and quality control are non-negotiable. Whether you're overseeing production lines, managing suppliers, or running a warehouse, identifying operational inefficiencies and safety risks is critical. Our undercover customer investigations help you uncover hidden issues in workplace practices, supplier interactions, and employee performance.
Why Might You Need an Undercover Customer Investigation in Manufacturing?
Identify safety violations and non-compliance with health regulations.
Evaluate supplier interactions and quality control practices.
Uncover workplace misconduct, theft, or sabotage.
Monitor staff performance, efficiency, and adherence to protocols.
Ensure compliance with industry standards and regulations.
What is The Process for an Undercover Customer Investigation in Manufacturing?
Consultation
We discuss specific concerns related to your manufacturing operations.
Scenario Planning
Tailored approaches for supplier interactions, production line monitoring, or workplace assessments.
On-Site Investigation
Our investigator integrates into your operations, observing workflows, staff behavior, and compliance.
Detailed Reporting
Actionable insights to improve efficiency, safety, and productivity.
What Are The Benefits of an Undercover Manufacturing Customer Investigation?
Enhance operational efficiency and productivity.
Ensure compliance with safety standards and regulations.
Identify and mitigate risks related to workplace misconduct.
Improve supplier relationships and quality control.
Protect your business from costly legal and operational issues.
Manufacturing
Undercover Investigation Pricing
We're committed to transparency and affordability. Our pricing is designed to meet the operational needs of manufacturing environments, ensuring thorough and efficient assessments.
-
Free 1-hour consultation
-
Starting at $700 CAD for up to 4 hours on-site, including research, planning, workflow observations, and a detailed report
-
Additional time billed starting at $75/hour
-
Mileage billed at $0.66/KM for travel to and from the investigation site, and any additional travel required
-
Any necessary expenditures (e.g., equipment rentals, safety gear) will be pre-approved and reimbursed by the client with detailed receipts provided
Please note that our pricing reflects the complexity, duration, and operational demands of manufacturing investigations.
Staffing & Recruiting
Undercover Customer Investigations
In the staffing and recruiting industry, your reputation hinges on transparency, ethical practices, and candidate experience. Whether you're a recruitment agency, staffing firm, or HR department, ensuring your processes are professional and compliant is essential. Our undercover customer investigations help you identify gaps in the hiring process, ensuring your team represents your brand with integrity.
Why Might You Need an Undercover Customer Investigation in Staffing & Recruiting?
Ensure ethical and fair treatment of candidates during interviews and assessments.
Identify gaps in communication between recruiters and candidates.
Monitor compliance with labor laws and hiring regulations.
Assess the professionalism and transparency of recruitment practices.
Uncover potential biases or discriminatory practices in hiring.
What is The Process for an Undercover Customer Investigation in Staffing & Recruiting?
Consultation
We discuss specific concerns about your recruitment process.
Scenario Development
Custom scenarios tailored to job applicants or contract workers.
Undercover Application
Our investigator poses as a candidate, assessing the hiring process from application to interview.
Comprehensive Report
Detailed feedback highlighting areas of concern and opportunities for improvement.
What Are The Benefits of an Undercover Staffing & Recruiting Customer Investigation?
Enhance candidate experience and satisfaction.
Ensure legal compliance and reduce risk of litigation.
Identify areas for recruiter training and development.
Build a trustworthy reputation in the job market.
Reduce turnover by improving candidate fit and hiring processes.
Staffing & Recruiting
Customer Experience Investigation Pricing
We're committed to transparency and affordability. Our pricing structure is tailored to address the unique challenges faced in the staffing and recruitment industry.
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Free 1-hour consultation
-
Starting at $600 CAD for up to 3 hours, including research, application processes, interviews, and a detailed report
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Additional time billed starting at $75/hour
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Any necessary expenditures (e.g., application fees, certification fees) will be pre-approved and reimbursed by the client with detailed receipts provided
Please note that our pricing reflects the complexity, duration, and specific requirements of staffing and recruiting investigations.
Education
Undercover Customer Investigations
In the education sector, the quality of student interactions, staff professionalism, and compliance with institutional policies are paramount. Whether you run a private school, tutoring center, or higher education institution, ensuring your staff deliver consistent and supportive educational experiences is crucial. Our undercover customer investigations help you identify gaps in student engagement, staff performance, and facility standards.
Why Might You Need an Undercover Customer Investigation in Education?
Evaluate teaching methods, student engagement, and staff professionalism.
Ensure compliance with educational standards and policies.
Identify gaps in student support services and administrative processes.
Monitor facility cleanliness, safety, and learning environments.
Uncover potential issues with staff behavior or student treatment.
What is The Process for an Undercover Customer Investigation in Education?
Consultation
We discuss your institution’s goals and areas of concern.
Scenario Development
Customized experiences as prospective students, parents, or current students.
On-Site Investigation
Our investigator observes classroom interactions, administrative processes, and overall campus atmosphere.
Detailed Reporting
Comprehensive feedback with actionable insights for improvement.
What Are The Benefits of an Undercover Education Customer Investigation?
Improve student satisfaction and academic success.
Identify staff training and development needs.
Ensure compliance with educational policies and regulations.
Enhance the learning environment and institutional reputation.
Mitigate risks related to staff misconduct or negligence.
Education
Undercover Investigation Pricing
We're committed to transparency and affordability. Our customized pricing options are designed to address the specific needs of educational institutions.
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Free 1-hour consultation
-
Starting at $600 CAD for up to 3 hours on-site, including research, planning, classroom observations, and a detailed report
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Additional time billed starting at $75/hour
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Mileage billed at $0.66/KM for travel to and from the investigation site, and any additional travel required
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Any necessary expenditures (e.g., tuition fees, course materials) will be pre-approved and reimbursed by the client with detailed receipts provided
Please note that our pricing reflects the complexity, duration, and regulatory requirements of educational investigations.
Government
Undercover Customer Investigations
Government agencies and public service offices are held to high standards of transparency, efficiency, and professionalism. Whether it’s a municipal office, provincial agency, or federal department, ensuring quality service and compliance with policies is critical. Our undercover customer investigations help you identify service gaps, inefficiencies, and areas for improvement in public sector operations.
Why Might You Need an Undercover Customer Investigation in Government?
Evaluate the professionalism and efficiency of public service staff.
Ensure compliance with government policies and regulations.
Identify gaps in customer service and public accessibility.
Monitor adherence to ethical standards and anti-corruption measures.
Uncover potential delays, inefficiencies, or systemic issues.
What is The Process for an Undercover Customer Investigation in Government?
Consultation
We discuss your specific concerns and objectives.
Scenario Development
Customized interactions as citizens seeking services or information.
On-Site Assessment
Our investigator evaluates staff interactions, service delivery, and process efficiency.
Detailed Reporting
Actionable insights to improve public service quality and efficiency.
What Are The Benefits of an Undercover Government Customer Investigation?
Improve public trust and confidence in government services.
Identify training needs and operational inefficiencies.
Ensure compliance with government policies and ethical standards.
Enhance the accessibility and efficiency of public services.
Mitigate risks related to corruption, discrimination, or misconduct.
Government
Undercover Investigation Pricing
We're committed to transparency and affordability. Our pricing options are tailored to address the specific requirements of government operations and public service offices.
-
Free 1-hour consultation
-
Starting at $600 CAD for up to 2 hours on-site, including research, planning, service evaluations, and a detailed report
-
Additional time billed starting at $75/hour
-
Mileage billed at $0.66/KM for travel to and from the investigation site, and any additional travel required
-
Any necessary expenditures (e.g., document processing fees) will be pre-approved and reimbursed by the client with detailed receipts provided
Please note that our pricing reflects the complexity, duration, and regulatory compliance requirements of government investigations.
Insurance
Mystery Shopping Services
In the insurance industry, trust, transparency, and ethical practices are the foundation of customer relationships. Whether you're managing claims processing, sales, or customer service, maintaining high standards is essential. Our undercover customer investigations help you identify gaps in service quality, compliance, and client interactions to ensure your company operates with integrity.
Why Might You Need an Undercover Customer Investigation in Insurance?
Evaluate the professionalism and transparency of agents and customer service representatives.
Identify potential misrepresentations in policy sales or claims handling.
Ensure compliance with insurance regulations and ethical standards.
Uncover gaps in communication or delays in claims processing.
Monitor client satisfaction and retention efforts.
What is The Process for an Undercover Customer Investigation in Insurance?
Consultation
We discuss your company’s specific concerns and goals.
Scenario Development
Tailored scenarios for policy inquiries, claims filing, or agent interactions.
Assessment
Our investigator engages with agents and customer service teams, evaluating service quality and compliance.
Detailed Reporting
Actionable insights to enhance customer trust and operational integrity.
What Are The Benefits of an Undercover Insurance Customer Investigation?
Enhance customer trust and satisfaction in a competitive market.
Identify areas for agent training and development.
Ensure compliance with legal and ethical standards in insurance practices.
Improve claims handling efficiency and accuracy.
Mitigate risks related to legal issues, fraud, or misrepresentation.
Insurance
Secret Shopper Services Pricing
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We're committed to transparency and affordability. Our pricing options are tailored to the specific needs of the insurance industry, ensuring thorough evaluations and compliance assessments.
-
Free 1-hour consultation
-
Starting at $600 CAD for up to 2 hours, including research, agent interactions, and a detailed report
-
Additional time billed starting at $75/hour
-
Any necessary expenditures (e.g., policy fees, claim filings) will be pre-approved and reimbursed by the client with detailed receipts provided
Please note that our pricing reflects the complexity, duration, and regulatory requirements of insurance investigations.
